Configure Alerts For Presence Status. You can Change your presence and status and add a custom message to provide more information about your status. These are the different types of Notification Triggers you can apply.
When a sensors values change notification triggers then provoke one or more notifications to be sent out. These statuses determine whether Genesys Cloud sends a users incoming calls to voicemail. In the Alert Action popup Add a recipient.
Select the collection for which you want to configure alerts.
Subscribe to a single users presence through the communicationspresencesid path. If youre using the Omnichannel Administration app under Agent Experience select Custom presence. Along with presence and status Genesys Cloud also displays your activity such as when you. Agent presence status and activity indicators.
